Best Science Supplies Store Policy

The Best Science Supply Pledge: 100% Satisfaction Guaranteed
All of our products are unconditionally guaranteed. If for any reason you are not satisfied with any item, you may return it for a replacement, a refund, or credit. It's that simple.

US Sales
Product Information: If you have questions about any of our products, or need help selecting or using materials for specific applications, call our professional staff at 305-745-3900 (8 a.m. to 5 p.m., ET, M–F) or email us.

Customer Service: To order or inquire about service, phone Customer Service at 305-745-3900 or email us. Please check your order as soon as it arrives. If you discover missing or damaged merchandise, contact Customer Service within 3 days and we will give you instructions concerning a replacement.

Returns: If you need to return an item, please notify Customer Service within 7 days for authorization. Include your order number and our order number.

Missing or Damaged Merchandise: We do everything in our power to make certain you receive your order promptly and in good condition. Nevertheless, sometimes problems do occur. We will do our best to arrive at a quick and pleasant solution.

Prices: We do everything we can to maintain our reasonable prices. However, sometimes manufacturers increase their prices and we must do likewise. Unless otherwise noted, all prices are f.o.b. shipping point. (We reserve the right to correct typographical errors.)

We accept personal orders from individuals. A personal order must be accompanied by a check, money order, or credit card information and must include shipping and handling.

Shipping: Most orders are processed and shipped within 2 business days. Faster delivery service may be available for orders placed before 11:00 a.m., Eastern Standard Time. Please ask our telephone sales representatives for details. Most orders are shipped US Priority Mail unless you stipulize otherwise.

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